Cancellation Policy

Booking Cancellation

If your travel plans change, please notify Viji Drop Taxi as early as possible. Cancellation requests are reviewed based on booking status, travel schedule and operational requirements.

• Please notify us as early as possible if you need to cancel your booking.
• Cancellation requests are reviewed according to the current booking status.
• Changes requested after vehicle or driver allocation may incur applicable charges.

Refund Information

Where a refund is approved, it will normally be processed using the original payment method whenever possible. Processing time may vary depending on the payment provider or banking institution.

• Refund eligibility depends on the booking details.
• Approved refunds are processed using the original payment method where possible. Processing times depend on your bank or payment provider.

Travel Schedule Changes

Customers may request updates to the pickup time, travel date or destination before vehicle dispatch, subject to operational availability.

Customer Responsibilities

• Provide complete and accurate booking information.
• Be available at the agreed pickup location.
• Inform our team immediately if your travel plans change.

Need Booking Support?

For assistance with booking cancellations, travel updates or refund enquiries, please contact the Viji Drop Taxi booking team.

Contact Us

If you have any questions regarding this Cancellation Policy or need help with your booking, please contact us: